Privacy Notice

At Xiqué, we are committed to protecting the privacy and security of our guests’ personal information.

This Privacy Policy describes how we collect, use, protect, and share the personal information you provide when using our services.

By using our website or services, you agree to the terms and conditions set forth in this policy.

1. Information we collect: We collect personal information you provide when making a reservation, checking in at the hotel, or interacting with our services, such as: contact information, name, email address, phone number, mailing address. Reservation details: arrival and departure dates, room type, special preferences, payment methods. Payment information: credit or debit card details, although this information is securely processed through certified payment platforms. Information about your stay: requested services, personal preferences, special requests.
2. Use of Information: We use the collected information for the following purposes: processing and confirming your reservations. Enhancing your experience at the hotel, including room preferences and personalized services. Communicating with you regarding your stay, including confirmations, reminders, or relevant information. Complying with legal and tax obligations. Improving our services through satisfaction surveys or feedback.
3. Information Protection: We implement security measures to protect our guests’ personal information against unauthorized access, alterations, or improper disclosure. However, you should be aware that no system of data transmission over the Internet or electronic storage is completely secure.
4. Sharing Information: We only share your personal information with third parties in the following cases: service providers, companies that help us operate our facilities, such as booking platforms, payment services, or cleaning companies. Law enforcement: if required by law, authorities, or in response to legal processes. Business transfer: in case of merger, acquisition, or sale of the hotel, your personal information may be transferred.
5. Cookies and Tracking Technologies: Our website uses cookies and other tracking technologies to enhance user experience, analyze trends, manage the website, and collect navigation information. You can choose to disable cookies in your browser settings, but this may affect the site’s functionality.
6. Access and Control of Your Information: You have the right to access, correct, or delete the personal information we have about you. If you wish to update your data, or if you have any concerns about how we handle your information, please contact us through the means indicated below.
7. Links to External Sites: Our website may contain links to external websites. We are not responsible for the privacy policies of other sites, so we recommend reviewing them when you visit them.
8. Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. We will inform you of the changes by posting the updated version on our website. It is advisable to review this policy periodically.
9. Contact. If you have any questions or concerns about this Privacy Policy, feel free to contact us at recepcion@hotelxique.com