LEGAL NOTICE
At Xiqué, we are committed to protecting the privacy and security of our guests’ personal information.
This Privacy Policy describes how we collect, use, protect, and share the personal information you provide when using our services.
By using our website or services, you agree to the terms and conditions set forth in this policy.
- Information we collect: we collect personal information that you provide to us when making a reservation, registering at the hotel, or interacting with our services, such as: contact information, name, email address, phone number, mailing address. Reservation details: arrival and departure dates, room type, special preferences, payment methods. Payment information: credit or debit card details, although this information is processed securely through certified payment platforms. Information about your stay: services requested, personal preferences, special requests.
- Use of Information: We use the information collected for the following purposes: processing and confirming your reservations. Improving your hotel experience, including room preferences and personalized services. Communicating with you regarding your stay, including confirmations, reminders or relevant information. Complying with legal and tax obligations. Improving our services through satisfaction surveys or feedback.
- Information Protection: we implement security measures to protect the personal information of our guests against unauthorized access, alterations, or improper disclosure. However, you should be aware that no system of data transmission over the Internet or electronic storage is completely secure.
- Share Information: we only share your personal information with third parties in the following cases: service providers, companies that help us operate our facilities, such as booking platforms, payment services, or cleaning companies. Compliance with the law: if required by law, authorities, or in response to a legal process. Business transfer: in case of merger, acquisition, or sale of the hotel, your personal information may be transferred.
- Cookies and Tracking Technologies: our website uses cookies and other tracking technologies to enhance user experience, analyze trends, manage the website, and gather information about navigation. You can choose to disable cookies in your browser settings, but this may affect the functioning of the site.
- Access and Control of your Information: you have the right to access, correct, or delete the personal information we have about you. If you wish to update your data, or if you have any concerns about how we handle your information, please contact us through the means indicated below.
- Links to External Sites: our website may contain links to external websites. We are not responsible for the privacy policies of other sites, so we recommend that you review them when you visit.
- Changes to this Privacy Policy: we reserve the right to update or modify this Privacy Policy at any time. We will inform you of the changes by posting the updated version on our website. It is recommended that you periodically review this policy.
- Contact. If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us at: recepcion@hotelxique.com
